Refunds & Cancellation
Last updated 23 August 2026. All amounts are in AUD.
Cancelling
You can cancel a subscription at any time from your settings, under Manage billing. No notice period, no cancellation fee, and you do not need to contact us first.
Cancelling takes effect at the end of the billing period you have already paid for. Your plan keeps working normally until then, and you are not charged again.
Try before you pay
Solo and Team include a free trial. Every browser-based tool on this site - validation, conversion, diffing, generation, FHIRPath - is free to use with no account at all, and always will be.
The trial exists so that the paid plan can be evaluated properly before any money changes hands. Cancel before it ends and you are not charged.
What is not refundable
Outside your rights described below, we do not refund:
- Any unused part of a billing period after you cancel.
- Change of mind, or a decision not to use the service during a period you have paid for.
- Metered usage already incurred. Validations beyond your included allowance bill at A$4.00 per additional 10,000 and are charged for work already performed.
- Annual plans part-way through their term, which are discounted against the monthly price in exchange for the commitment.
We would rather you were on the right plan than out of pocket. If your usage pattern means a different tier would cost you less, we will say so - get in touch before it becomes a refund question.
If something is wrong
If you were charged in error, charged twice, charged after cancelling, or the service was materially unavailable for a sustained period during a term you paid for, contact us. We will investigate and put it right. This is separate from change of mind and is not covered by the exclusions above.
Who you are actually paying
Payments are processed by Polar Software Inc., which acts as the merchant of record for purchases made through this site. Polar is the seller on the transaction and appears on your statement and invoice. Polar's own terms and refund handling apply in addition to this policy, and where Polar offers a remedy this policy does not restrict it.
Your rights under Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy that you have under the Australian Consumer Law or any other law, where doing so would be unlawful.
If a service we supply fails to meet a consumer guarantee, you are entitled to have the problem fixed and, where the failure is major, to cancel the service and obtain a refund for the unused portion, or to compensation for any other reasonably foreseeable loss or damage.
Changes to this policy
We may update this policy. The version that applies to a purchase is the one published at the time you made it, and we will not apply a change retrospectively to reduce a remedy that was available to you when you paid.
Questions about a charge? Talk to us - a person reads every one of these.