Terms of Service
Last updated 23 August 2026. All amounts are in AUD. See also Privacy and Refunds & cancellation, which form part of these terms.
1. The agreement
These terms cover your use of Interoperall. By creating an account or using the service you accept them. If you are accepting on behalf of an organisation, you are confirming you have authority to bind it.
2. Do not send real patient data
You must not send protected health information, personal health information, or any real patient data to our servers. Use de-identified or synthetic messages.
The product is built so you do not need to. The browser tools run entirely on your machine and transmit nothing. The Bridge agent validates inside your own network and has no code path that sends message content to us. Where you genuinely need to validate real traffic, those are the tools for it.
If you send real patient data to our servers in breach of this clause, you do so on your own responsibility and you accept liability for that decision, including for any resulting notification obligations that fall on you. We handle anything we receive in accordance with our Privacy Policy and with the law - nothing in this clause reduces our own obligations for information we actually hold - but the choice to send it is yours alone.
We are not your business associate for HIPAA purposes and no BAA applies unless we have signed one with you.
3. Acceptable use
You agree not to:
- Use the service to break the law, or to help anyone else do so.
- Attempt to circumvent plan limits, rate limits, licensing, or metering - including by modifying the Bridge agent or reusing specs outside a current subscription.
- Resell or provide the service to third parties as your own without our agreement.
- Probe, scan, or load-test our infrastructure without asking us first. Ask - we will usually say yes.
- Upload anything designed to damage or gain unauthorised access to any system.
4. Your account
You are responsible for what happens under your account and for keeping your credentials, API keys and agent tokens secure. Tell us promptly if you think one has been compromised and we will revoke it.
5. Your content and your specs
Your conformance specs, mappings and configuration remain yours. We claim no ownership of them. We store and process them only to provide the service to you.
You grant us the limited licence needed to do that - storing your specs, serving them to your own Bridge agent, and rendering the portals you choose to share.
6. Plans, billing and usage
Paid plans are billed in advance through Polar Software Inc., who act as merchant of record. Usage beyond your plan's included allowance is billed as overage at the rate published on the pricing page.
Going over your allowance does not stop your traffic - we bill the overage rather than cut off a live interface. If you would rather have a hard stop than a variable bill, you can switch one on in your settings.
Cancellation and refunds are covered by our Refunds & cancellation policy.
7. Beta features
Anything marked beta - currently the HL7 Bridge agent - is less exercised than the rest of the service and may change or break. Use it alongside an existing interface before you rely on it in front of one. Beta features are provided as-is and are not covered by any availability commitment.
8. Availability
We aim to keep the service available and we will tell you about planned work that affects it, but we do not offer a contractual uptime guarantee on self-serve plans. Enterprise agreements can include one.
The validation results we produce are a tool to help you find conformance problems. They are not a certification, not clinical advice, and not a substitute for your own testing and clinical governance.
9. Liability
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law where doing so would be unlawful.
Subject to that, and to the extent permitted by law: neither party is liable for indirect or consequential loss, or for loss of profits, revenue or data; and our total liability arising out of these terms is limited to the amount you paid us in the twelve months before the claim.
10. Termination
You can cancel at any time from your settings. We may suspend or terminate an account that breaches these terms - in particular clauses 2 and 3 - and we will tell you why unless we are legally prevented from doing so.
On termination your specs remain available to export for 30 days, after which they may be deleted.
11. Changes
We may update these terms. For material changes we will notify account holders before they take effect, and continuing to use the service after that means you accept them. The version that applies to a purchase is the one published when you made it.
12. Governing law
These terms are governed by the laws of Victoria, Australia, and both parties submit to the courts of that jurisdiction.
Something here unclear or unworkable for your organisation? Tell us - Enterprise agreements are negotiable.